It Is Time to Go

We offer the best moving services with the most affordable rates.

Policies

Effective as of April 2023. These policies are subject to change at any time. Please review all policies in full before booking.

If your move requires work above and beyond the original order for services, we reserve the right to fulfill other obligations before completing additional work for you.
If you cancel the same day of your move you will be charged the base (minimum) hourly fee regardless if it was worked or not.
All deposits or booking fees are non-refundable. However, if you need to cancel services or need to reschedule, we will honor your deposit for up to 90 days after your initial scheduled date, after which expires.
At any moment during or before the move, if any unusual circumstances arise, or if for any reason the customer displays unruly behavior, we reserve the right to stop the job, lock the truck with the customer’s belongings, and request for a deposit.
If the customer does not behave in an appropriate manner (insults movers, tries to force movers, etc.) our workers are required to stop the service immediately. The customer will be obligated to pay from the initial time arrived until the time the customer signs next to the stop time.
If for any reason the customer decides to stop our services prior to the job completion, while in transit; the customer will be obligated to pay from the time we arrive, until the time we stop working.

Process And Duration

Multiple trips may be necessary to complete the move. Under certain cases, It may be necessary to occupy an additional service vehicle, such as for out-of-town moves. In the event that there is no more room to load the service vehicles, a separate charge may be incurred to complete the service. Depending on the mover’s availability, a separate date may be required to move the remaining items.
We reserve the right to send extra men to complete a job if the job is more than what was described in the original assessment or if a job is running beyond 8 hours worked, and will be billed accordingly.
We reserve the right to limit our workday to 12 hours.
In the event of a mechanical breakdown during a relocation, we will only be responsible for making up lost time upon a mutually agreed date and time.
Service vehicle(s) will be parked in an area approved by the customer. However, the customer is responsible to obtain any permits or permissions necessary; and pay any costs to access this space. The Customer will be liable for any consequences that may arise from this; including parking fines/fees, violations, towing costs, or damages to the service vehicle. Should we arrive at any location and a parking permit was not obtained, at our discretion may choose to accept this risk for a $100 risk fee, due upon arrival. Or, if declined by us, items will be returned to their original location and billed for the time worked.

Our Safety

Our immediate work zone can be a hazardous place where serious injuries can occur. Wee-Move reserves the right to refuse service if the work area is occupied by any person, children, pets, or other service providers such as painters, carpenters, roofers, locksmiths, etc. Where it is not a safe scenario under which relocation services should be performed. Our company will not do anything that we feel is unsafe.

We reserve the right to cancel your move without being held liable, for any circumstances that may cause a threat or safety concern to any person, place, or thing to be moved. This includes questionable or illegal requests, unsafe road conditions, and any situation that may cause reasonable concern to us or the properties.
It is important that you notify us of heavy or cumbersome items (i.e. pool tables, oversized armoires, refrigerators, freezers, gun safes, etc.).

Hazardous Conditions

Our company will not work in unfloored attics. Ceiling damage and personal injury may result.
Our company will not move any items under pressure such as propane tanks, other flammables, or hazardous material. Federal law forbids you to ship hazardous materials in your household goods boxes or luggage without informing your mover.

Risks Of Moves

Moving Services creates certain risks to the customer’s property and/or person. We highly recommend that you personally transport any items of significant value or worth.

Customers acknowledge that our company is not responsible for improper packing of containers you pack yourself, open boxes, items you do not provide enough protection or you include perishable, dangerous, or hazardous materials in your shipment without your mover’s knowledge.
The customer agrees our company’s responsibility only extends to items while under its care and custody and terminates when our company leaves the premises and/or after it loads and/or unloads the customer’s goods.
Customers or their authorized representative must be present during the start of the move and final “walkthrough”.
You must inform us of any damages incurred during your move. Any damages must be noted on our damage report during the final “walk-through” and pictures must be taken with our company camera before we leave the job.
We strongly recommend that you hire a professional to connect/disconnect all appliances, assemble/disassemble special items, mount/unmount items from walls, or require special instructions to operate/install.
1. We may help upon request, and the Customer accepts all risks in performing this work. Our company will not be responsible for damages that may occur. We are not plumbers, electricians, or have any other specialty training to correctly perform these tasks.
It is up to the customer to confirm the structural integrity and safety of items/furniture that have been assembled/disassembled prior to use.
Our company accepts no responsibility and will not be held liable if our actions cause inconvenience, loss of earnings or any other cost to the customer even in cases where such losses are due to our negligence.
The Released Value Protection ($.60 cents per pound, per item) extends to any and all items handled or transported by Wee-Move.
You reserve the right to transport items of value or worth personally.

Interior Risks

Been Moving Services shall not be held responsible for damages to the customer’s property or residence resulting from our services. Our company may use dollies or a hand truck(s) to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as but not limited to, indentation, scuff marks, etc. are not the responsibility of our company.

Liability is limited to $50.00 for damage to floors, walls, doors, and painted surfaces if we cannot correct the situation ourselves. We reserve the right to attempt to mend damages to said areas first.

DISCONNECT / CONNECT APPLIANCES

All appliances, including but not limited to refrigerators, washers, dryers, ovens/stoves, ac units, etc. must be disconnected or unmounted prior to our arrival. Disconnection includes but is not limited to, water lines and gas lines. Many home appliances are coated with a thin metal for visual appeal and have an extreme affinity to dents and scratches. We wrap all appliances but are not responsible for minor dents/scratches that may occur. Our company will not be responsible for plumbing/electrical problems that occur before, during, or after the appliance has been handled or moved.

FLAT-PANEL TV’S

All Televisions that fall under the description of flat-panel (LED, LCD, Plasma) are extremely sensitive items and must be moved in the original factory packaging or an approved equivalent. Our company is not liable for any flat-panel TVs that are not boxed and moved in the above manner. If a customer requests a flat panel TV to be moved without proper packaging he/she releases our company from any liability or any damage that may occur to the television during or after our services have ended.

STORAGE

When Been Moving Services provides loading and/or unloading of a customer’s storage unit, Been Moving Services is only responsible for items while in its immediate care, unless otherwise noted. When the doors are closed, Been Moving Services liability ends. If Been Moving Services returns to move these items later, it is considered a completely new job.